Horrible People

So, after many years of debating what actions the most horrible person would do, I have another thing to add to the list...

See, there are the stereotypical things that a horrible person would do... Kill baby animals, steal from charities, wait in line and decide, once they get up to the counter, to start looking at possible items to purchase.

Yes, these are all horible things...

But if I may, might I add:

Spit chewing tobacco in various places underneath products at a convenience store...

I kid you not. I spent about 4 hours yesterday cleaning the store, and in four locations there was a big gooey gob of chewing tobacco... Beneath car oil, beneath ritz crackers, behind cereal, under garbage bags...

SO FUCKING GROSS!

I was gagging... it was so sick...

Oh, well... I need to go and pack...

Important Information!

No matter how many times I say it, noone ever learns, so I'll say it again

IF YOURE GOING TO HAVE AN ADDCITION, YOU NEED TO KNOW HOW IT WORKS BEFORE YOU COME UP TO THE COUNTER!

Okay, now that that is done, SPREAD THE NEWS! Refer this site and all of its stupidity to every person you know. I am serious. If you have ever worked in retail, I'm sure you have nodded at more that half of the things I've complained about. The sad fact remains that many of the people who have never worked in retail do not know that these behaviors are frowned upon. Not only are they ignorant of the frowning, but they continue to ruin the lives of every reatail person they come in contact with. If you're not part of the solution you're part of the problem.

Anyways, I got into a shounting match with a customer today. An actual shouting match, not just the regular voice raised 'You're Wrong!' thing, this was actual yelling...

She was such a stupid cunt (and believe me, I do not use that word very often... and even less often do I feel that anyone is deserving of such a degrading name...)

Her and her boyfriend pull up, and lift the nosal. No problem thus far, I do my intercom message. She comes in. Still no problem.

'Aren't you going to clear him to pump?' She demands!

'I haven't recieved any money yet, have I?' (I'll admit, I was in a bad mood last night to begin with)

'Well I'm standing here'

'I'm not starting the pump until I have recieved payment'

'FINE!!!' she slams $20 on the counter

'Do you want it all in gas' (I tried to be as polite as I could, cuz most of the time customers will just leave if theyre still the only one angry)

'NO I WANT FIVE FUCKING DOLLARS WORTH OF GAS!'

Glaring, I hand her back $15 and clear the boyfriend for $5. I do not say a word.

'Can I get a pack of Matinee Red King size as well?' (said in a snobby manner)

'We do not carry those' (we dont...)

'JUST GIVE ME THE GODDAM CIGARETTES!'

'I TOLD YOU MATINEE DOES NOT COME IN RED!'

'I BUY THEM HERE ALL THE TIME'

'WE DO NOT! CARRY MATINEE RED! THEY COME IN GREEN, WHITE, AND GOLD!'

'I WANT MATINEE RED'

'NUMBER 7 COMES IN RED, WE DO NOT HAVE MATINEE RED'

'I DONT WANT NUMBER 7, I WANT MATINEE RED!'

'WE DO NOT CARRY MATINEE RED!'

'WEL THEN WHAT HAVE I BEEN SMOKING FOR THE LAST 3 MONTHS!'

'IT WASN'T MATINEE RED, AND IT WASN'T FROM HERE!'

'I KNOW THEY WERE MATINEE RED, AND I BOUGHT THEM HERE'

Thats when I snapped... I just didn't care anymore...

She yelled and yelled, and I ignored her... She finally settled on a pack of dumaurier (oh my! Those are red!) and left... thank god



So this is my second to last night working at petro fo rthe summer......

I'll see about topics to continue my blog. Those of you who know me, know how good I am with finding things to complain about... We'll see in the near future.. I apologise if I am not able to update in the near future... The whole province to province move might make things a bit akward...

Guns and umm... Roses? nope.... more guns...

Im gonna make this a short one tonight, cuz I have better things to do...

Today was fun. Had a wigger parading through our store... not touching any of the merch', but still actin' all shady n' all (I'm trying to talk like a wigga in case ya din't notice)...

So I figure he's about to lift something, so I be watchin' him like a hawk, fo shizzle...

Then he spots something outside that he likes... or doesn't like, and starts to boot it out the door... He hadnt grabbed anything so I lost attention...

What happened next is what I am told by both my coworker and the many customers/bystanders who came rushing into the store.

As he was leaving the door, he pulled out a hand gun and began chasing another person (who was at one of the parking lot enterances--on foot) down the street.

A third person at one of the pumps, pulls out a gun and begins chasing after the chaser, screaming for him to put the gun down...

Of course we called the cops... ANd I gave slurpees to all the people who didnt feel comfortable going outside...

Why We Lock the Doors

So, as I'm sure you have guessed, we lock the doors for the graveyard shift... Or maybe I mentioned it before... I'll assume I havent mentioned it before, as I have no interest in going back and readin my 33 or so previous posts in order to see if I have mentioned locking doors... that would be pointless... If I have mentioned that we lock the doors, I apologise, for I will reiterate that we lock the doors. If I have not yet mentioned that we lock the doors I have a surprise for you...

The doors at my gas station lock, and we lock them during the graveyard shift.

Wow... I think i need to sleep, but I will continuenone the less, as it will probibly be a more inyteresting story when you factor in my sleep induced delusions!

Okay, on with the story... that was probibly the longest preamble in my literary history. I should write a note to myself to be more concise with these things...

I digress...

So this topic is going to be a splice of two customers I have had the joy of serving ove rthe last two days.

First we have a barlely coherent homeless person. Hmm... maybe homeless is a bit of an outdated term. I don't want to be accused of being discriminatory... I will call him a house-o-Phobe (kinda like homophobe except house, instead of milk)

So he comes in to pay for his cigarettes. In typical houseophobe fasion, paying entirely in nickes and shiny beads.

Now like most people paying with a lot of change, he announces his purchase (a pack of duMaurier Regular King Size... a bit rich for a person of his public stature, but who am I to judge) and starts counting the coin, that way he can get a bit of a head start in the counting of the coin in the time it takes me to retrieve his mechendise and return. And because he is guranteed the cigarettes are going to cost at least several dollars he does not really need to know the price of the cigarettes until he is sure he is approaching the value he expects them to be (for example, if he thinks theyre going to be about $8 as he approaches completion of his $7 pile, he will ask the value... this is usually the case for all polite coin counters).

Needless to say, he asks for the price.

"$8.95" I respond

"8.95!!!" he screams, still counting his change... He screams some more... then moves on to the obscenities... All the while still counting up to the 8.95 value.

He completes his piles, and assides from the continuing screaming would be the ideal customer. he makes no offensive movements (like he's going to pounce... mimicing some sort of tiger onto a wounded animal) nor does he direct his yelling towards me or any of the customers. And he stands over to the side while I count his change so my coworker can serve other customers.

He leaves the store. Still yelling about how high cigareete prices are.

he even pauses for a second in the middle of the parking lot, so that he can bend over and yell directly at the ground.

Now this isn't voice raised yelling...

No, this is 'I can hear him still through double paned glass from 40 feet away" yelling...

Eventually he turns the corner past our store, and I havent seen him since...





My second door locking story comes form a completely different kind of customer... This is the creep-eww-gross kind of customer that most people would turn their backs to in order to avoid their crackhead/nose-running-down-to-their-chin goodness. Anyways, I was moping the floor, and my cooworker was doing something behind the counter... I think he was making coffee... or baking... or maybe he was doing dishes... Who really knows... I dont, nor do I really care...

Anyways, there came a rap tap tapping on our chamber door (quoth the raven 'nevermore')

I'm so tired, I need to go to sleep as soon as Im done writing this...

As i was saying, someone knocked on our door... And my cowrker let them in.

So now I have two crackeheads running through our store (he had brought his pseudo-prostitute girlfriend with him it seems... I call her a pseudo-prostitue because from the looks of her, I doubt her ability to charge when so many attractive girls in Cloverdale are giving it away for free)

Anyways, she runs straight for the bathroom... Hopefully to take some sort of contraceptive... we dont need these things reproducing... and he runs straight for the slurpees (drink the mountain dew sir, apparently it decreases your sperm count... drink a lot of it... please)

wow... Im an ass when im tired...

okay okay, back to the story.

The guy fills up an extra large cup with grape slurpee... And then proceeds to walk straight out the door...

Now, you're probibly thinking "what kind of idiot drinks grape slurpee?"

Okay okay, I know... you are actually thinking "what kind of idiot walks past two employees out a door with merchandise in hand, only to sit on a bike and wait for a crack-whore girlfriend... but now that you mention it, who does drink grape slurpee?"

But boy, does it get better...

He gets outside with his newly stolen slurpee... grabs his bike... sits on it... gets off his bike, poors the slurpee on the ground (I wish i could say this was a waste... but is grape... eww grape...) and proceeds to perform an angry tap dance on the now emptied cup...

He also started yelling... Perhaps he realised the err of his ways, and then thought to himself 'they probibly wont let me back in to grab some mountain dew, are they' leading to the little dance rutine that led to the demise of the cup....

So yeah... these are the type of people who i am defended from by the means of a solitary magnetic lock. If the power ever goes out, these people are going to have free range of me, Im sure...

Anyways, Im going to bed... g'night all!

Please Prepay

So, as has been the topic of many of my previous posts, we require people to pay for their gas before they pump it.

Now I don't know if this is that complicated of a topic, but we ahve a lot of people that just dont seem to be able to wrap their heads around it.

Yesterday, I almost got into a shouting match with a younger person about the necessity to prepay. i think he may have simply forgotten who the employee is and who the customer is. I know policy, he does not. I know how prepay works on our system, he does not. I am right, he is not.

So...

He pulls up to the pump, as would be usual to a customer, and lifts up the nosal. I do my 'please prepay' spiel over the intercom and he hangs up the nosal and comes inside. He puts $40 on the counter and says, 'I'm gonna need about $50 worth of gas.'

I inform him that I cannot allow for a prepay without the the actual amount of intended purchase in my hand.

He informs me that the $40 is collateral for his $50 intended purchase and that he'll "be right back with the rest" (LMAO!!! like I havent heard that a million times before...)

I inform him that the only valid amount of money for collateral for a $50 purchase is at least $50. (this concept is not foreign... is a bank gonna give you a $100k loan if you put a 1983 ford taurus with 400k km up as collateral?)

He begins to argue, telling me that I can and that I will and blah blah blah.

I begin to argue that if he leaves the store with only leaving $40 collateral then he only going to be getting $40 worth of gas.

This went back and forth for about 2 minutes.

Finally I made up some lie about how every purchase showing up on my bosses computer and that not complying with the manditory pre-pay rule was considered serious and that I was not willing to lose my job for the sake of him getting more than $40 worth of gas.

He bought it put another $20 into the pool and left...

Drunken Idiots

So you really have to wonder about people with nothing better to do than hang out in a parking lot of a Gas station ona Friday night. Maybe I simply have a misspent youth, and was not properly introduced to the joys that only a parking lot can produce, but I am a firm believer that If you cannot find an appropriate to drink, You probibly shouldn't be drinking.

Go to a bar and get sloshed, hang out at one of your friends parents house and drink till the wee hours of the morning. All these activities are fine by me. Go right ahead. But for the love of God, get the hell out of my parking lot.

In case you didnt know, we live in a country where public intoxication is frowned upon. Disorderly conduct caused by intoxication can get you a fine or even jail time, depending on the amount of resistence that you put up. The same goes for drinking in a public space. These activities are not allowed. Everyone knows that, I'm sure.

Yet you still continue to come to a small parking lot to drink beer in large groups.

Now, under normal circumstances, I would have let this slide. If the cops had happened to stop by, I would have played ignorant to youre being there, maybe even putting in a word about how quiet you were being, and a most asked the police officer to check for signs of vandalism. But, when youre yelling at customers, throwing beer cans into traffic and comming in and out of my store and falling overtop of displays, I draw the line.

I'm sorry, but youve pushed me too far.

And please don't expect me to come outside and tell you to leave. For saftey reasons, I am not required to leave the store during the graveyard shift. I am told... no no... trained to simply pick up the phone and dial the non emergency police officers. And who knew, one of their favourite things to do is bust up roudy groups of teenagers hanging out in parking lots. I certainly didn't, but they sure did seem to have fun. Especially when the second and third squad cars showed up.

In all fairness though, when two of the partying girls came in, I told them 'the cops are comming to break up your party... you guys should probibly leave' but did they listen? of course not!

meh, not my problem.

Exact Change

So I was inspired by a friends Blog for this post.

Please refer to http://customerssuck.blogspot.com/ to read up on his blog.

He has a similar story to tell as me, with the only majour differences being that 1)He works at a fast food chain and 2)His customers are not allowed to use the machinary *coughcoughIHateSlurpeeMachinescough* (although arguably some McD's employees are worse than our customers, but I can't really be sure this is the case)

Anyways, I'll paraphrase the post which i will be reflection on.

His complaint is towards people who pay in exact change. Now, he (we) is not referring to people that give you helpful correct change-- Say pulling out a few pennies so that we can give you $2 change rather than $1.96. Nor are we talking about people who will hand you $5 in loonies and $1 in quarters.

No, the complaint is against people who will go out of their way (and take you out of yours) in order to count out exactly $9.84 in nickels, dimes, and pennies in order to make exact change. This is especially annoying when you plainly have paper money of sufficient value in order to pay for your purchase, but continue to hold up our lines at your own leisure.

And as my friend so plainly put it "One might think that this is really no big deal, however that ideology may mean you are an offender." C. Mercer ca.2004

Wise words C., wise words. (check out the afore mentioned blog to see C.'s rant in its entirity, as well as other lol (the real kind, not the fake MSN kind) rants about working at McD's)

Anyways, insert me. I also had something to say on the topic, and posted it as a response to his blog. Woopity-Doo, eh?

Here is my response, since I felt it was worthy of its own post on my site (as well as putting a shameless plug for C.)

Truth be known, if they don't give classy establishments like yours their change, they will inevitably end up at my gas station.

Whats worse than people who take their time digging through their purse (I say purse because in my experience women are more prone to the exact change behavior whereas men are more prone to the I dont want change behavior) is people who will say 'I'll be right back, Im going to my car to get change' and then throw a hissy fit when they come back 5 minutes later and youre serving other customers.

Sorry (said in the most sarcastically way imaginable) if there was a line behind you when you left, and now you have to wait 15 seconds for me to re-scan your items.

And please dont go looking to the other customers for sympathy nods when your yelling about what an ass I am. THEY AGREE WITH ME! I didn't see any of them volunteering 'I'll wait till she gets back to pay for her stuff, then I'll go... don't worry about it, I understand.'In fact- I will now go out of my way to apologise to all the customers for not making you go to the back of the line.

We will laugh and joke about how stupid you are. Perhaps they'll invite me over to their house for a beer after work.

Okay so that last line was a joke. I've been offered beer plenty of times, but never for an after shift party...Im done now...

Questions

So in order to create a little bit of audience participation (yes, I do have an audience... believe it or not) Im gonna start a topic in which I ask all of you to respond (assuming you have the time and some sort of work-like activity that will allow you to contribute to the topic).

The topic is 'Stupid Questions':

Criteria- It needs to be a question that was asked to you or a fellow employee (preferably in your presence), feel free to embelish (I don't know how to spell that word) but I would prefer if you didn't outright lie... often these things are a lot more funny when theyre as acurate to the situation as possible (after all, there is a reason these questions stick out as being stupid)

Also, I ask that (if necissary) you add a little tagline explaining why the question is funny... for example:


'Do you sell lotto here?'... this is not a funny question... But, when I explain that while this man was asking this question he was standing 1/2 a foot away from a counter covered with a large display of scratch'n'win tickets, as well as a large '6/49-Super7 Jackpot Sign' to his direct right, smaller but equally noticable '6/49-Super7 Jackpot Sign' directly behind me (in front of him) and a large lotto validation machine on a counter beneath that.

No sir. What could have given you that impression.




Anyways, I hope this all makes sense...

I'll start us off with a bunch of questions I have had...

'Are we near the ferries?' (The ocean is nowhere in sight from our gas station... I really wish people would just say 'I'm lost, which way to the ferries' rather than trying act surprised when i tell them theyre quite a ways off...)

Do I have to prepay? (most of these are asked after I announce over the intercom that durinfg the graveyard shift all pumps are prepay or pay at the pump only... are they expecting me to say 'Nope! Gotcha! hahahaha!!!' cuz I'll start doing it if theyll leave sooner)

Do you guys have a washroom? (No, since we are not privilaged enough to be a part of a cushy union, we at petro can are required to urinate behind the ABM machine (it's not an ATM)... Seriously, whens the last time you were at a gas station with a couple thousand square feet of retail space that didnt have a public washroom?)

Do you carry american brands of Cigareetes? (is that even legal? I dont think so... I don't even think were allowed to sell albertan cigarrettes... you might as well be asking for LSD (which probibly wouldnt be very hard for me to get you... this is cloverdale afterall))

can I get that discount if I don't buy gas? (Okay, so you know the discount, so youve read the sign... 'Save $ With Purchase of Gas'... 'With' is the important work in that sentance)

I hope to hear some of your guys' questions... I'll try to think of more... DON'T BE SHY!

Skittles

This is gonna have to be a short one cuz im really tired...

So, if you are looking around for something to eat, and all you are finding is engine oil, air fresheners and lightbulbs (well.. only if you're in my store that is) you are in the automotive section.

And, if perchance you find soemthing particularly edible... like say a bag of skittles... in and amongst the various automtive fluids and gadgets, and this bag of skittles is the only bag of skittles, and there are no signs that say 'SKITTLES HERE!' then chances are, the skittles have been moved by another customer and then ditched (rather than walking the 6 feet to where the skittles are supposed to go).

And for the record, I will no honour the price underneath the location where the skittle bag was found. The skittles were not put there intentionally, they were not by a sign that said 'SKITTLES ARE NOW THE PRICE OF CHEAP AUTOMOTIVE THINGS' and for all I know, those skittles have been nowhere but the shelf where theyre supposed to be and in your hand (you lying sack of horse feces)...

Correct me if I'm wrong, but if you work at a majour department store, and the customer says there is a descrepancy between the scanned price and the item price the customer can't say "Oh, I found this 24lb turkey in with the bulk penny candies... So it has to be $0.05"

Ugh... i fear Im nto making any sense... Sleep now...

High School Friends Revisited

This is a continuation of a former post in which I moaned about people who ignored me in high school but now want to be all chummy-chummy when they see that I'm making the mad money working for minimum wage at a gas station.

That post can be found at (for those of you too lazy to look for yourself):

http://nealwroberts.blogspot.com/2004/06/high-school-friends.html


Anyways, on with my story.

I forgot my name tag somewhere... I think at home... I could be wrong... I'll have to look for it later.

Anyways, its gone, I can't find it, and I need to get to work.

So when I arrive at work, and the time comes for me to get into uniform in order to start, I began contemplating my options for a new nametag.

Initially, I was just going to put on a 'Hi! Im New Here!' tag, but that didn't seem interesting enough.

I then considered borrowing Gurpreets nametag. All the fun I could have, just imagine.

"Is you're name really gurpreet?"

"Yeh, my Parents were hippies and totally into the near eastern movement long before it was popularised in western society" (for those of you who don't know me too well, I would NEVER be mistaken for an Indian-- person from India, not the spear-hunting-Sieux type-- I have skin pigmentation to put snow to shame)

I ran this idea past Gurpreet, but she didn't seem to keen on it (especially the using her name as reference to my parents being hippies)...

So I was left with the third option, using Adrian's nametag (adrian is the twit that can be found here:

http://nealwroberts.blogspot.com/2004/07/twit.html )

So needless to say (because I have to have a name tag and when you put the 'H!INH' tag on, people will ask you youre name anyways) I was, for the night, going to be known as Adrian.

For the most part this isn't a problem.

Im the only person that any of the customers are going to be talking too, or asking questions, so I always respond-- and they get to humour the minimum-wage-gas-jockey by pretending to learn his name... Even though i serve some of these customers every weekend...

Anyways, I digress.

The main component of my complaint today, is people who try to pretend to know me in order to try and get free stuff.

"Can i have a free slurpee? Come on, it's just a slurpee? We go way back, Adrian, you and me went to Tweedsmuir together!"

What?

The fact that we went to the same school has nothing to do with anything. Something like 1400 people were attending Tweedsmuir when i graduated, not to mention the 1000's that graduated while I was going to tweedy, or the thousands that ended up going to Clayton or that other school that noone really cares about... Should I give them all free slurpees? Jeez, thats like 1/2 of cloverdale right there. And what about alumni and staff members. At least some of them were nice to me during high school.

And for Christ Sake! Remember the name I actually went by in high school before you start begging me for stuff.

I had two female customers come in today and say to me 'you look like that Neal guy who worked here last summer' (they probibly said Neil, but I have corrected their speech in order to make it the proper spelling).

These are customers that I do not know, and they probibly graduated quite some time before I was born, but they remembered my name (and they had quite the chuckle when I explained to them that was indeed the person they were remembering) and to top it all off, THEY DIDNT ASK FOR FREE STUFF!...

I thinkI'm done...

Ugh!

If you're going to be stupid, just be stupid. Do not try to force upon me your twisted logic. You make no sense, none! So do not be surprised when I disagree. And if for some reason I do start to agree with you, you have not won. Simply, i am trying to get you out of the store. you have sufficiently annoyed me enough that I no longer will even attempt to be polite with you.

"Wow! I never thought about that... I guess youre right." This is what I will tell you when you are undoubtibly wrong. If you hear these words spoken from my mouth, I do not agree with you, I am trying to inflate your ego enough that you will puff your chest up high and parade out of the store. This works, and I will not refrain from using it at any time, assuming that I feel it is the only method to get you to shut your pie-hole and leave.

Phew!

Glad I could get that off my chest.

Now I guess you would care for an explaination?

It would be an honour.

You see, I had a lady come in today. She had a wide grin on her face when she walked in the store. I figured she would be a pleasant customer. Smiling is usually neither a signal of stupidity nor intelligence. But at least the transaction will be pleasant.

Boy, was I wrong.

Almost immediately upon it being her turn to be served at the till she began a very vocal argument with myself about the injustice of our '2 nestle chocolate bars for $1.78+tax' deal. At first I thought she was going to complain about how expensive chocolate bars were in our store (as per the usual 'complaining about chocolate bars' customers would do), and I immediately went into 'this is a gas station and as such we are unable to sell chocolate bars for as cheap as other places' mode. But I was caught off guard when her argument turned the other way.

She was insulted that she should have to purchase two chocolaate bars in order to get a lower price.

I was baffled.

She began explaining her side of things. That we were descriminating against people who were watching their weight. They had to purchase two chocolate bars in order to save money. But if they bought two chocolate bars they would have to eat two chocolate bars. And by eating two chocolate bars they would consume the calories contained in two chocolate bars (I kid you not, she probibly said 'two chocolate bars' a good half dozen times in the first paragraph of her argument)

At this point I am even more baffled. After talking with a friend of mine who has been put on a very strict diet for medical reasons, I have become aware of all the contents of many of the foods I eat in my daily life. I can now assure you (the reader) that if you are watching your weight YOU SHOULD NOT BE EATING CHOCOLATE BARS IN THE FIRST PLACE!

Save your $1.78 and buy something that doesnt contain the calorie intake of a small African country and buy something that has any level of nutritional benefit. Cuz I assure you, you are not getting what you need from chocolate bars.

Now she obviously saw the look I was giving her (it was a cross between a 'are you serious?' and a 'how far could she run before the nutty farm gets here') and decided to change her argument. It switched from 'your store hates fat people' to 'does your store hate poor people?'

At this point I seriously thought I was going to throw up from the sheer stupidity.

I nodded at her to continue, cuz quite frankly I wanted her to explain to me why saving money on chocolate bars is discrimination for poor people.

Her argument is that a person that is poor enough could not afford the extra $.75 (tax included one chocolate bar is $1.17 and two i s $1.92). By having the 'buy two at a discounted price' we were forcing the really poor people to have to buy chocolate bars at an 'artifically high price'.

BGWAH?!?!?!?!?!

I'm really sorry. But that is so illogical. Besides, what are people this poor doing in the first place? Shouldn't the be buying milk? or bread? or waiting in line at the food bank?

Okay that last one was uncalled for.

But really now. I can assure you that being that we are in Surrey, the Alabama of Canada, we have some of the poorest people comming into our store.

These are the types of people that will buy a half litre of 2% milk, eat the $.05 candies that children have let fall on the floor, and buy $15 worth of scratch tickets and 6/49.

They've made their decision's and it appears that chocolate bars were not really on the top of their list.

Anyways, back to the story. This lady was going on and on. She was almost to the point of yelling about all the injustices about having to buy two chocolate bars in order to save money.

After about 4 mins or so, I finally said to her, 'you know, I think you have a point'

She had a kind of glint in her eyes when I said that and she added 'a person as fat as me shouldn't be buying two chocolate bars, you know?'

I nodded and said 'yeah I guess you're right'

This really offended her. I had to bite my toungue in order to keep from laughing at what i had just (unintentionally) said while she got herself into one big ol' huff about me calling her fat and blah blah blah.

She left the store (thankfully).

I was left to explain to my coworker (a new staff member working her first evening shift) how you need to know when to pick your battles with customers.