Complaints

So...

Im going to make this quick (cuz Im heading out in a few minutes)...

Yesterday I was serving customers at till 2 (co-worker was in till number one)...

A lady came up to till 1 and informed her that she would like to pay fro $20 gas at pump #7... But since her grandson was already pumping (we didnt know she would be comming in to pay for it, and we had cleared the pump) she had to wait for him to finish...

Nothing out of the ordinary, it happens all the time...

The grandson finishes, the old lady pays, and she leaves the store...

The old bat (she's no longer an old lady) comes in and demands to be able to speak to the manager (oh crap, we think)

Thankfully our manager was still aorund (for whatever reason) and we escorted her to the office...

She was talking with my boss for about twenty minutes...

When she left, I served customers and my co worker went to find out what the lady had to say...

Turns out we were rude...

I ignored her (I was serving other customers), and co-worker didnt cover any interesting topic conversations (in the twenty seconds it took for the gas to finish pumping)...

Apparently she even started yelling at my boss over this...

I'm not entirely sure what to think... do people actually expect me to drop everything to help them (cuz im not going to)