Customer Loyalty Cards

I hope everyone here understands the purpose of customer loyalty cards... And why places like Save-on, Safeway and petro can use them... So we can track the spending habits of an indivual that we know the (age group, gender and marital status) of, providing us with needed information as to what sorts of items that (agre group/gender/marital status) is buying... This information is extremely valuable in regards to marketing, and far outweighs the cost of providing discounts to the consumer... We are, after all a profit driven private enterprise (thank you privitization of canadas natural resources several decades ago)... Anyways...

A guy comes in this evening, and gives me all boat loads of heck because I can't manually override the compute to take 3.5 cents off per litre (thus defeating the purpose of the 3.5 cents per litre in encouraging the consumers to use the very valuable card)...

I kept trying to beat it into his ever thickening skull that I am not able to provide him the benefits of a program which he refuses to participate in...

Then he goes into 'rage' script one section b (we've all heard it before): "blah blah blah you're incompetent... blah blah blah I'll call you're boss... blah blah blah enjoy working tonight cuz you're going to be fired tomorrow... blah blah blah I'm never shopping here again..."

*yawn*

Do people not realize that once you aknowlege you will be refraining from purchasing items or services, companies have no interest in providing those services and items... A person on a forum once told me that is why you get such crappy service when you cancel a cell phone or a long distance plan... Thats where the trainees or the "inch away from being fired"'s are put...

Like my boss is going to bend over backwards to help a customer who openly admits to never comming into our store again, so that he can rip her off 3.5 cents for every litre he puts in his dodge minivan...

I'll start looking for a new job on monday...